Jotform Mobile Forms: The submissions can't be downloaded as PDF on Android devices.

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    diana
    Asked on August 20, 2019 at 03:20 AM

     

    The user has reported that he/she couldn't download the submissions as PDF.

     

    1- I have checked the user's account and form to investigate the issue on the Android Device.

     

    2- I have clicked on Download as PDF option.

     

    3- The preview of the PDF Document is displayed properly.

     

    4- However, when I have clicked on the download option on the preview, the download has failed.

     

    1566285481Screen Shot 2019-08-20 at 10.1

     

    5- Then, I have cloned the form and tested the issue. The issue occurs on the clone form, as well.

     

    6- Last but not least, I have tested the issue on my test forms. The issue can be replicated on all forms.

     

    How to reproduce the issue:

    1- Open Jotform Mobile App on an Android device.

    2- Click on a form and view submissions option.

    3- Click on Download as PDF option.

    4- After the preview is displayed, click on the download button.

    5- The download will be failed.











  • Profile Image
    cem
    Answered on August 21, 2019 at 09:05 AM

    Hey,

    The issue will be fixed at version 1.7.4 of mobile application.

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    diana
    Answered on August 23, 2019 at 10:14 AM

    Hi Cem,

    I have informed the user.

    Thanks for the update.