Message and Attachments

  • spacare
    Asked on August 20, 2019 at 12:17 PM

    Message and Attachments are no longer showing up in email notifications. I was chatting with Ashwin and he disappeared.

    The forms are working because I see them in my Jotform account. But when I receive them via email the message and attachment are missing

    The attached images are of what I see in Jotform. The other is the email I received with the missing text/image



    Jotform Thread 1933375 Screenshot
  • denis_calin Jotform Support
    Replied on August 20, 2019 at 1:50 PM

    Hi @spacare!

    You have received the following autoresponder email after filling out the Contact Us | SpaCare.com form (the form with 8 submissions):

    1566322612Screen Shot 2019 08 20 at 10 Screenshot 10

    This has happened due to the fact that your autoresponder for that form is set up that way. You need to update the Message/Comments field name and add another row for the File Upload field, like so:

    1566323326autoresponder fields Screenshot 21