Calendar is sticking

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    rcolbert
    Asked on March 18, 2013 at 11:24 AM

    Vacation request form seem to be working, the calndar is sticking open and will not close after picking a date.

    Screenshot
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    glennlee
    Answered on March 18, 2013 at 11:52 AM

    Hi,

    Can please provide us the form url and the website url where the form is embedded so we can investigate the issue.

    Thanks

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    rcolbert
    Answered on March 18, 2013 at 12:03 PM
    It is not on a public website. It is on our company intranet. It is listed as our vacation request form.
    My username is rcolbert@firstitle.com
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    rcolbert
    Answered on March 18, 2013 at 12:05 PM
    BTW…
    This form has been a standard for us for the last 2 years or so. It apparently just started this in the last few days.
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    glennlee
    Answered on March 18, 2013 at 12:24 PM

    Hi,

    I checked your form title Vacation Request with form no. 20472639316   and it seems to be working fine in my end. Can please try to clear your browser cache, then try it again.

    Thanks

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    rcolbert
    Answered on March 18, 2013 at 12:44 PM
    I cleared my cache before I emailed you. This is happening on more than one person systemwide. When you get down to the calendar for “first day off” it sticks on the screen. I can click anywhere and it will not go away.
    It is not limited to a particular windows version either. I am on W7 and the user that first reported is on XP SP3
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    Welvin
    Answered on March 18, 2013 at 01:05 PM

    @rcolbert,

    I think that is because of the Internet Explorer Compatibility Settings. Advice them to run the form in IE without the compatibility view settings. 

    Here's how: 

    1. Press F12

    2. Find and Click "Browser Mode"

    3. Find and choose "Internet Explorer 9" or "Internet Explorer 8"

    Video: https://shots.jotform.com/welvin/screen/2013-03-19_0101.swf

     

    I hope this helps. Thanks

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    ardy0689
    Answered on March 18, 2013 at 01:08 PM

    I have tested this as well, in addition to what my colleague Welvin suggested, please also try to avoid the quirks mode in the "Document Mode"

    Thanks

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    rcolbert
    Answered on March 18, 2013 at 01:40 PM
    Thanks for the info… How do I get these settings to stay?
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    rcolbert
    Answered on March 18, 2013 at 02:06 PM
    Changing the settings is easy… getting it to keep the settings is the problem
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    rcolbert
    Answered on March 18, 2013 at 05:12 PM
    Thanks, I appreciate it. Trying to explain to some people in our organization just does not compute and would be a deal to have them hit F12 and make a change.
    Rick