- obpAsked on March 18, 2013 at 03:07 PM
I've created a registration form that integrates with PayPal Standard. When I submit the form, I'm taken to the PayPal payment page and I'm able to complete payment without any problems.
I also receive a notification that a new submission has been added.
But, I don't receive the confirmation email I've setup tat gets sent to the user filling out the form. I've set this up using an autoresponder.
I've tested this a few times and while I get the notification to my admin email that a new submission has been sent, the user that fills out the form never gets the confirmation email.
All of this was working fine before I added the PayPal integration.
Is there any additional configuration I need to do to get email confirmation to the user that fills out the form to work?
Here's the form I'm using:
- sidharth_kchAnswered on March 18, 2013 at 03:30 PM
I did a test submission and i was not able to do reproduce this issue as i received the autoresponder email.
I used the Company PO# and not the paypal as it requires payment to be made. Please let us know if you had issues with the PO# as well.
I have cleared your form cache and request you to do a test submission. Let us know if you continue to have this issue and we will investigate further.
- obpAnswered on March 25, 2013 at 04:25 PM
Thanks for the quick response Sidharth - I thought I replied to this last week, but looks like I didn't.
Everything is working fine now. I think the issue was with a particular email domain.
- JotForm SupportWelvinAnswered on March 25, 2013 at 04:35 PM
In behalf of my colleague Sidhart, you are always welcome. Great that it's all working now. Let us know if you need anything else again.