Autoresponder Email Notification Not Sent w/ PayPal

  • Profile Image
    obp
    Asked on March 18, 2013 at 03:07 PM

    Hi,

    I've created a registration form that integrates with PayPal Standard. When I submit the form, I'm taken to the PayPal payment page and I'm able to complete payment without any problems.

    I also receive a notification that a new submission has been added. 

    But, I don't receive the confirmation email I've setup tat gets sent to the user filling out the form. I've set this up using an autoresponder. 

    I've tested this a few times and while I get the notification to my admin email that a new submission has been sent, the user that fills out the form never gets the confirmation email.

    All of this was working fine before I added the PayPal integration.

    Is there any additional configuration I need to do to get email confirmation to the user that fills out the form to work?

    Here's the form I'm using:

    http://form.jotform.ca/form/30765447210248

    Thanks,

    Parin

  • Profile Image
    sidharth_kch
    Answered on March 18, 2013 at 03:30 PM

    Hi Parin,

    I did a test submission and i was not able to do reproduce this issue as i received the autoresponder email. 

    I used the Company PO# and not the paypal as it requires payment to be made. Please let us know if you had issues with the PO# as well.

    I have cleared your form cache and request you to do a test submission. Let us know if you continue to have this issue and we will investigate further.

     

    Thanks,

    Sidharth

  • Profile Image
    obp
    Answered on March 25, 2013 at 04:25 PM

    Thanks for the quick response Sidharth - I thought I replied to this last week, but looks like I didn't.

    Everything is working fine now. I think the issue was with a particular email domain.

    Thanks!
    Parin

  • Profile Image
    Welvin
    Answered on March 25, 2013 at 04:35 PM

    Hi Parin,

    In behalf of my colleague Sidhart, you are always welcome. Great that it's all working now. Let us know if you need anything else again.

    Thanks