One customer submitted my form today but I did not get an email

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    markushaugen
    Asked on August 21, 2019 at 02:26 PM

    Today one customer used one of my jotforms but i didn`t get the jotform to my email

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    Welvin
    Answered on August 21, 2019 at 04:04 PM

    Hi there,

    Your last form ID is this https://www.jotform.com/92233533886362. The form is integrated with Paypal. The payment is required, so maybe you have the record in the incomplete payment section of the form.

    Please check the following screenshot to view your incomplete payment section in the sheets page:

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    Welvin
    Answered on August 21, 2019 at 04:09 PM

    I'm sorry, I forgot to add more regarding the incomplete payment.

    The incomplete payment means that someone took the time to complete the payment or did not pay at all. When someone abandon the payment page, that particular submission is marked as incomplete. If the customer has succesfully made the payment, you can mark the payment as completed in the incomplete payment section. 

    You might see other submissions in the incomplete payment page. If you cannot verify that they made a payment on your Paypal account, you have to let them stay there. Otherwise, mark them as completed similar to your recent submission. 

    Please read more about it in the following guide:

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

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    markushaugen
    Answered on August 21, 2019 at 04:43 PM
    Okay, thanks a lot for the fast answering. I really appreaciated it
    Mvh
    Markus Haugen
    Personlig trener og Kostholdsveileder
    Tlf: 46823821
    Fra: Jotform
    Sendt: onsdag 21. august 2019 kl. 22.09
    Til: haugen.helseogprestasjon@gmail.com
    Emne: Re: One customer submitted my form today but I did not get an email
    A new response has been received:
    Answered by Welvin
    I'm sorry, I forgot to add more regarding the incomplete payment.
    The incomplete payment means that someone took the time to complete the payment or did not pay at all. When someone abandon the payment page, that particular submission is marked as incomplete. If the customer has succesfully made the payment, you can mark the payment as completed in the incomplete payment section. 
    You might see other submissions in the incomplete payment page. If you cannot verify that they made a payment on your Paypal account, you have to let them stay there. Otherwise, mark them as completed similar to your recent submission. 
    Please read more about it in the following guide:
    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 
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