Resetting password

  • Profile Image
    Keith Carlson 
    Asked on August 22, 2019 at 01:49 AM

    Hello. I've been trying to reset my password all day, and every time I request a password reset, the link I'm sent says it's timed out. I need to access my Jotform information asap. Please help!


    Thanks. 

  • Profile Image
    Victoria_K
    Answered on August 22, 2019 at 02:01 AM

    I have initiated new password reset link, please note that it is valid for 1 hour. I have checked a link and it is working at the moment. 

    Please make sure to open the most fresh email in email thread (check time when email received). 

    Let us know if you need more help. 

  • Profile Image
    Victoria_K
    Answered on August 22, 2019 at 02:01 AM

    I have initiated new password reset link, please note that it is valid for 1 hour. I have checked a link and it is working at the moment. 

    Please make sure to open the most fresh email in email thread (check time when email received). 

    Let us know if you need more help.