Getting a Error on forms

  • Andrew Paton
    Asked on August 22, 2019 at 3:02 AM

    Hi Team,

    I have a form Contact Us but it is resulting in a error when someone complete the form

    The data is captured but they get the following error.

    I have reset the password

    Cleared the Cache

    I use iFarme on my site but I get the same error completing the form on your site 


    Oops!
    INVALID_OPERATION_WITH_EXPIRED_PASSWORD: The users password has expired, you must call SetPassword before attempting any other API operations
    Jotform Thread 1936089 Screenshot
    Page URL: https://www.aptech.com.au/contact-us.html
  • BJoanna
    Replied on August 22, 2019 at 3:34 AM

    I tested your standalone form and I was able to replicate the issue. This issue is related to the SalesForce integration you set in your form, as the password of your SalesForce account most likely expired. 

    https://developer.salesforce.com/forums/?id=906F00000008jP8IAI 

    https://support.trumpetinc.com/index.php?pg=kb.page&id=2071 

    Please reset the password of your SalesForce account and re-integrate it with JotForm.