What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Move my forms to my clients account

    Asked by LegalMe on March 18, 2013 at 10:19 PM

    Hello,

    I tried to ask this question to Emily@jotform.com who contacted me last week but I have not heard a reply, and I need to get this done.

    I'm a website developer and will create the initial forms for my client. So right now, I'm the "admin" to the JotForm account (free right now). I need to have the main account name be in my client's name, but then still have it so I have all rights and access as well. There's not much on the forums or docs on how the sub-accounts work.

    So how can I keep my existing forms but transfer "ownership" to my client so they can sign up and pay for a paid account in their name?

    Thanks,
    Terry Gillette
    Online Marketing Specialties, Inc

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    JotForm Support

    Answered by EltonCris on March 19, 2013 at 01:45 AM

    Hi Terry,

    Thank you for asking.

    The best way to handle that is to ask your client to create a separate JotForm account and then we can transfer the form you've created for them to their account. That gives them the full access of the form and the ownership as well without anymore involvements from you. However your client will be able to share the form back to you with "edit permission" so you'd be able to edit the form with their permission as a website developer. They can upgrade their account at anytime they want.

    Let us know if you have further questions. Thanks!

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    Answered by LegalMe on May 13, 2013 at 10:19 PM
    Hello.
    We finally got this to happen. Our customer has an economy license and their login name is youcanlegalforms. I have created several long forms in my account and would like them all transferred to that account. I have spent many hours on these so please be careful J.

    Let me know what else you might need to make this happen.

    Also, just to be clear because it seems a little confusing, they have set me up as a sub-user, with permission to all forms, with my email address. So when they need to be edited, I log into MY account right? And I should be able to see them and edit them from there?
    Thanks.

    Terry Gillette
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    Answered by gori-mathew on May 14, 2013 at 02:24 AM

    Hi Terry,

    I now can see the new Economy account with no forms in it, please let us know the forms that we should be moving from the other account into the new registered account.

    Thanks!

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    Answered by LegalMe on May 15, 2013 at 07:37 PM
    Hello

    Please move them ALL over to the other account.

    Thanks for your help.

    Terry Gillette
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    JotForm Support

    Answered by EltonCris on May 16, 2013 at 01:42 AM

    @Terry

    Thanks. All your forms (total of 18 forms) are now moved to youcanlegalforms economy account. Kindly check it there now. Thanks!

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    Answered by LegalMe on May 16, 2013 at 07:38 PM
    Looks good.

    Thank you!

    Terry Gillette