Help with subscriptions/recurring billing

  • keenermandi
    Asked on August 22, 2019 at 1:56 PM

    How can I see who has paid and who hasn’t? I would also like to be able to manage their subscriptions/ stop start them etc. please explain how I can manage this and where to locate customer information. Thanks

  • Ivaylo JotForm Support
    Replied on August 22, 2019 at 2:49 PM

    Thank you for contacting us. I checked your account and noticed that your form is connected to Square. So, you should manage the subscriptions via your Square dashboard. In order to better understand the process and how to manage subscriptions, I would recommend you to check and follow this guide:

    https://www.jotform.com/help/559-How-to-work-Square-Subscription-and-Cancellation

    Let us know if you need any further assistance.