Company Address different than billing

  • orra_communications
    Asked on August 22, 2019 at 3:44 PM

    Hello!

    IN our form we want to have a company address and a billing address. For those purposes, I set up two different spaces and also I selected that the credit card address should be the one entered in the billing address. Users keep receiving the same message of error and they shouldn't because we need both addresses. 

    Jotform Thread 1937066 Screenshot
    Page URL: https://form.jotform.com/orra_communications/2019-orra-realtor-expo-exhibitor
  • Richie JotForm Support
    Replied on August 22, 2019 at 4:43 PM

    I have cloned your form and tested a submission but I can't seem to replicate the issue at my end. When I enter the billing address, I was able to submit the form.

    Company Address different than billing Image 1 Screenshot 20

    However, I'm using the test mode to test the payment field.

    May we know if you have embedded the form into your web page?

    I have cleared your form cache.

    Can you please test your form again and let us know how it goes?


  • orra_communications
    Replied on August 22, 2019 at 5:43 PM
    Hello!
    Yes, but if the information is different in company (I hide it) and Billing, you can’t submit the payment. The only users that were able to submitted used the same address in the two spaces.
    I tried again and nothing and to be honest this is such an inconvenience.
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