How to restore deleted submissions due to overquota?

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    swaddell
    Asked on August 22, 2019 at 04:20 PM

    Hi, 

    We recently were unsubscribed for a brief period due to my card being stolen and not being able to pay the fee. When I renewed, we lost all of our data from the past year. Is it possible to restore this? It is crucial to our operation. Thank you for your help 

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    AndrewHag
    Answered on August 22, 2019 at 05:15 PM

    It seems your account is upgraded to Silver Yearly plan on Aug 14, 2019. However, even if your account downgraded to free - your forms will not be deleted. When you upgrade your account, you will be able to see all your forms.

    Are there any forms that were missing?

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    swaddell
    Answered on August 25, 2019 at 07:04 PM

    I can see all the forms but no submissions before July 1st. 

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    AshtonP
    Answered on August 25, 2019 at 07:48 PM

    Hello @swaddell, I have restored all your submissions which were deleted due to over-quota.

    Feel free to get in touch should you have further concerns.