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Maharaja VelayuthamAsked on August 23, 2019 at 2:11 AM
Hi Team,
While I am trying to login to the Jotforms, I get a message saying "Login Failed - Suspended". Do let me know what is the issue with my login
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Miles Jotform SupportReplied on August 23, 2019 at 3:07 AM
Hello.
It seems that your form named ''On-Boarding Checklist'' was suspected for Phishing by our systems. Here's the guilty part of the form:
Phishing is strictly against our rules here at JotForm. Here's what our Terms of Use says for the matter:
Phishing. You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining, for example, sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.
Since your account is not accessible, we can delete the guilty fields on the form and unsuspend your account. However, we need your written permission to modify your forms.
We are waiting for your reply to continue with the case.
Please review our terms of use by clicking here.
Thanks for using JotForm. We are always here to help.
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Maharaja VelayuthamReplied on August 23, 2019 at 3:43 AMYea got it. will see to that I will avoid the same in future
Thanks & Regards,
Maharaja Velayutham U
Digital Marketing Executive,
42andmore Digital Solutions LLP
Mob: +91 9999 721 741
W
eb: www.42andmore.com
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Miles Jotform SupportReplied on August 23, 2019 at 3:57 AM
What will the action be for the case? Do you need us to delete the guilty form fields and unsuspend the account?
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Maharaja VelayuthamReplied on August 23, 2019 at 5:43 AMYes. Delete the field and let me access my account again.
Thanks & Regards,
Maharaja Velayutham U
Digital Marketing Executive,
42andmore Digital Solutions LLP
Mob: +91 9999 721 741
W
eb: www.42andmore.com
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Girish JotForm SupportReplied on August 23, 2019 at 6:25 AM
Thank you for the confirmation. I have now deleted this offending field and activated your account.