Card Form: Card contents are top aligned when viewed thru mobile

  • Profile Image
    Digital_Ice
    Asked on August 23, 2019 at 01:10 PM

    Hi,

    I'm using single cards in my form. On my mobile each question is beautifully placed in vertical middle. After editing y form, I noticed that they suddenly appeared top aligned instead. Been troubleshooting for a half an hour now and it looks like the share number of questions in my form is causing this to happen. When I delete like 16 questions, the for goes back to middle. Doesn't seem to madder which one I delete.   

    Any ideas of why this happens, or how I can get middle alignment and keep all my questions?

    https://form.jotformeu.com/92345090643355

  • Profile Image
    Vanessa_T
    Answered on August 23, 2019 at 02:12 PM

    I cloned your form and was able to replicate the issue.

    When there were still 89 questions, the card contents are top aligned both when accessing the form thru the mobile app, or just with a mobile browser. Even when I deleted 16 questions, it was still top aligned.

    1566583336mobile89.jpg

    1566583349browser89.jpg

    However, I tried to narrow it down to 59 questions and was able to see that indeed the card contents are middle aligned.

    1566583383mobile59.jpg

    1566583399browser59.jpg

    I could not see any setting within the builder that can alter such behaviour. Let me forward this to our level 2 so they may give feedback on what is causing the behaviour.



  • Profile Image
    heathledger871
    Answered on August 31, 2019 at 02:13 AM

    The form of card alignment is not properly checked. That's why the form not working on iPhone. Because whenever I am trying to load the form then the iTunes got uninstalled automatically. I think the redirection not properly designed. To solve this iTunes problem I go through https://itunessupport.org/blog/why-cant-install-itunes-on-windows-10/ and I slove the problem along with your designing problem.

  • Profile Image
    roneet
    Answered on August 31, 2019 at 02:34 AM

    I tested your website once again in the real iPhone as well as the iPhone emulator but could not replicate any issues. I hope to uninstall the iTunes solved the issue specific to your phone.

    Here is the result of my testing:

    1567233201form.gif

    Please confirm for us so that we can close the ticket.

    Thanks.

  • Profile Image
    heathledger871
    Answered on August 31, 2019 at 02:56 AM

    Thanks alot for the suggestion. I think you updated it. It's really helpful for me.