Google Sheets Integration Broken

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    aaronwatts
    Asked on August 25, 2019 at 07:07 PM

    I have recently been unsuccessful integrating my forms to Google Sheets. It says that the integration is complete and then the Google Sheets link is incomplete and I do not see the form submissions anywhere in my drive. 

    Screenshot
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    AshtonP
    Answered on August 25, 2019 at 07:55 PM

    Hello @aaronwatts, Please remove the existing Google Sheets integration and re-integrate it. I can see the integration is not successful though it says it's complete. 

    1566777256Screenshot_93.png

    Reintegrating it with google sheet should show all your existing submissions too.

    I hope this helps. Feel free to get in touch in case you have further concerns.

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    bbyoinsider
    Answered on August 25, 2019 at 10:05 PM

    I have done that and ran into the same issue each time that I re-integrate

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    ashwin_d
    Answered on August 26, 2019 at 12:53 AM

    I am sorry for the trouble caused to you. I am not sure what is causing this issue for you. I did clone your form and I was able to integrate with google spreadsheet successfully.

    With which browser you are having this issue with? I would suggest you to please try again using a different browser and get back to us if the issue persists, we will escalate it to our backend team.

    We will wait for your response.