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ktjamesAsked on August 25, 2019 at 7:07 PM
I have recently been unsuccessful integrating my forms to Google Sheets. It says that the integration is complete and then the Google Sheets link is incomplete and I do not see the form submissions anywhere in my drive.
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AshtonPReplied on August 25, 2019 at 7:55 PM
Hello @aaronwatts, Please remove the existing Google Sheets integration and re-integrate it. I can see the integration is not successful though it says it's complete.
Reintegrating it with google sheet should show all your existing submissions too.
I hope this helps. Feel free to get in touch in case you have further concerns.
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bbyoinsiderReplied on August 25, 2019 at 10:05 PM
I have done that and ran into the same issue each time that I re-integrate
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Ashwin JotForm SupportReplied on August 26, 2019 at 12:53 AM
I am sorry for the trouble caused to you. I am not sure what is causing this issue for you. I did clone your form and I was able to integrate with google spreadsheet successfully.
With which browser you are having this issue with? I would suggest you to please try again using a different browser and get back to us if the issue persists, we will escalate it to our backend team.
We will wait for your response.