User access

  • FCHR
    Asked on August 25, 2019 at 11:44 PM

    Hi there, 


    I have just received a note stating that I have reached the limits of my account. But when I look a the analytics of the pages nothing is at capacity. Can you please assist? 

    My log in is:

    FCHR

    The account is saying it is now disabled.

    Thanks. I look forward to hearing from you. 

    Kim Potter 

    First Contact 



    Jotform Thread 1939744 Screenshot
    Page URL: https://www.jotform.com/myaccount/usage
  • BJoanna
    Replied on August 26, 2019 at 2:10 AM

    Sorry for the inconvenience this may have caused you. 

    Your account is overlimit because of the Storage Upload Space, which is 100 MB for the Free accounts. I saw that you deleted some submissions, which lowered the Upload Storage Space, but for some reason, your account was not automatically reactivated by our system. 

    I activated your account. Your forms are working fine now.