WordPress embedded form is not displaying

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    avatar87
    Asked on August 26, 2019 at 11:37 PM

    Hi there, the jotform is not loading this is an intermittent issue. 


    my site is enlightenedmind.co/meditation when clicking download now it jot form does not load. 

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    Kiran
    Answered on August 27, 2019 at 01:48 AM

    It seems that you are using WordPress to build your web site. Could you let us know how is the form embedded on your form and which embed code being used? 

    If you want to display the form on a modal popup, you may consider following guide to

    https://www.jotform.com/help/220-How-to-Create-a-Lightbox-Form

    Please give it a try and let us know if you need any further assistance. We will be happy to help. 

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    avatar87
    Answered on August 27, 2019 at 09:36 AM

    i am using the iframe method. 

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    AndrewHag
    Answered on August 27, 2019 at 10:33 AM

    You can use the Lightbox to embed the form. Please try re-embedding the form using the guide below: How-to-Create-a-Lightbox-Form

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    avatar87
    Answered on August 27, 2019 at 11:17 AM

    i do not wish to use the light box. i simply want jotform to be displayed in the appropriate area. it is not working.


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    Vanessa_T
    Answered on August 27, 2019 at 12:27 PM

    Based on your current site setup, you want to display the form in a modal window once Download Now is clicked. In order for the form to display properly, then please use the Lightbox Embed method.

    When you say you want jotform to display in the appropriate area, where would you like the form to be displayed? As what we can see, a modal window is shown at the center of the page. The lightbox will do the same.

    1566923107A.gif

    Please elaborate on what other pre-requisites you would like to achieve so we can guide you appropriately or we can advise if such behaviour is not possible.

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    avatar87
    Answered on August 27, 2019 at 12:42 PM

    Thank you for your help. 


    1. when someone clicks the button there is a popup with the form

    that is my only requirement.


    the problem is that i cannot add a script on the button. the button is designed to match the site. 


    i am using elementor for my site. And my options are 1. their pop up 2. external link. both options do not work. 


    my pre-requisite is to keep the design of the button.


    Do you have any suggestions. 


    I've been at this for few days now and would greatly appreciate your assistance. Thank You!



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    Vanessa_T
    Answered on August 27, 2019 at 01:20 PM

    Upon further checking, it seems that your form is currently displaying properly on your site already.

    I also noticed you opened multiple threads for this same issue. We highly suggest to only use one thread for one issue so we can view history of what has been and hasn't been done so we can assist you more efficiently.

    Moving forward, should you still have issues for this matter, you may follow up on the duplicate thread:

    https://www.jotform.com/answers/1941766