What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Pricing Question

    Asked by Andy McMillan on March 29, 2011 at 01:33 PM


    I recieved an Email today that said:

    Dear JotForm User,

    We would like to inform you that your JotForm account has already reached 20 submissions per month this month. Guest accounts are limited to 20 submissions per month. Your forms will be automatically disabled once you reach your allocated quota.

    Upgrade your account today to continue using JotForm without any interruption; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

    I am wondering why this happened. I have an account curently and am not sure if it has run out or what happened.

    Are submissions and messages sent the same? How many form submissions can I recieve if I upgrade to 9.95 a month?

    I also have a few questions about upgrading my service if need be.

    Do you have a contact number so that I can resolve these issues?


  • Profile Image

    Answered by DanielGriffin on March 29, 2011 at 01:46 PM

    Hi Andy,

    Sorry but we don't provide telephone support.  You are using a guest account but you can register as a free account and get up to 100 submissions per month.  After that you would need to sign up for a premium account (9.95 per month).

    Have a look at our pricing page, it will answer all of your questions: