Submissions not syncing to dropbox

  • Profile Image
    MichalRousset
    Asked on March 20, 2013 at 12:38 AM

    Hi

    I'm a teacher and I use jotform with my team for students to upload their work to us. I am finding that some of the files are not appearing in my dropbox. It is working for some uploads but not for others.

     

    I have it set up so that jotform is synced to my dropbox account, and then I have the JotForm folder in my dropbox shared via dropbox with the other members of my team. The pdf lists the name of the submitted file, but the file is not in the folder. I can access the file on the JotForm website or via the link in the pdf, but it is much more convenient if it simply appears in the folder. 

     

    Do you know what might be causing this? The problem is mostly with submissions arranged by my colleagues, and I am not sure what questions to ask them to help diagnose the problem. Please let me know what I should check and what might possibly be causing this problem.

     

    My profile tells me I am not over my submission limit, so that can't be it. 

     

    Regards,

    Michal Rousset

    Gisborne Secondary College

  • Profile Image
    jeanettebmz
    Answered on March 20, 2013 at 01:06 AM

    Hello Michael

    Our upload features and the dropbox integration has some limitation

    You cannot upload a file bigger than 150 MB , I recommended size would be less than 100MB per uploaded file.

    Also, make sure you don't use the Multiple upload button feature, as it will not allow user to send more than 10 files at once

    Kind regards

  • Profile Image
    MichalRousset
    Answered on March 20, 2013 at 01:14 AM

    Hi

     

    Thanks for your very prompt response.

     

    I've just checked a few of the files that did not download, and all of the ones I have checked are under one megabyte, and the ones I have not checked are all similar pieces of work from students, mainly word docs with just text or one or two small pictures, and I can't imagine that any of them, even if somewhat bigger than the ones I have checked, would be anything close to 150 Mb. 

     

    I can access those files via the JotForm website, but they have not synced to dropbox.

     

    I'm also not using the mutliple upload button either. 

     

    What else should I check on the account side of things, or ask my colleagues to check on the students' end of things?

     

    Thanks,

    Michal Rousset

  • Profile Image
    aytekin
    Answered on March 20, 2013 at 05:30 AM

    We have made some changes on Monday the 18th. Have you seen a change since then? The files with the problems: have you received them before or after this date? Or do you see no change after that date? 

  • Profile Image
    MichalRousset
    Answered on March 20, 2013 at 08:35 PM

    The problem does seem to start about then - from what my colleagues have told me, files uploaded before then worked with no issues.

    One colleague tells me that all files uploaded from the 19th onwards (and we're in Australia so that would still be the 18th most other places - not sure where you are) have not worked. They are on the JotForm server, but not in my dropbox. 

    So it does seem likely to stem from the change that you made on the 18th. 

    Thanks,

    Michal Rousset

  • Profile Image
    jeanettebmz
    Answered on March 20, 2013 at 10:41 PM

    I did a test  and form will not send the data , just the uploaded file  on my results.

    So this is something that needs to be checked by our developers so I am opening a ticket to take care of it

     

  • Profile Image
    MichalRousset
    Answered on March 21, 2013 at 01:32 AM

    Thanks. 

  • Profile Image
    eee
    Answered on March 21, 2013 at 12:21 PM

    Hi,

    Problem has been solved,

    Kindest Regards,

    Ertuğrul.

  • Profile Image
    MichalRousset
    Answered on March 21, 2013 at 06:41 PM

    Hi Etrugrul

    I'm afraid it's still happening. Files are not being synched to my dropbox. The pdf report is appearing correctly, but the actual submission is not. 

    I'm also getting something weird happening where it's telling me that the pdf is being updated to the latest version when the student hasn't actually uploaded anything for a couple of days. 

    Thanks,

    Michal

  • Profile Image
    jeanettebmz
    Answered on March 21, 2013 at 08:12 PM

    Can you please rebuild the dropbox integration and give it another try?

    Thanks

  • Profile Image
    MichalRousset
    Answered on March 21, 2013 at 08:30 PM

    How do you mean rebuild? Do you mean go to the form, remove dropbox integration, save it, and then add it again?

     

    Thanks,

    Michal

  • Profile Image
    jeanettebmz
    Answered on March 21, 2013 at 08:46 PM

    yes, I am sorry, I meant you should try to remove the dropbox and add it again

  • Profile Image
    MichalRousset
    Answered on March 21, 2013 at 09:38 PM

    Hi, 

     

    I just tried that and it is still not working. 

     

    Thanks,

    Michal

  • Profile Image
    jeanettebmz
    Answered on March 21, 2013 at 10:56 PM

    From what I've read above, you state "the pdf report is appearing correctly, but the actual submission is not"

    Are you able to see submissions data into the submissions page but not at dropbox? Or is it on the contrary?

     I got a little confused by that statement.

  • Profile Image
    MichalRousset
    Answered on March 22, 2013 at 12:56 AM

    Sorry I wasn't clear.

    If I describe how I understand the proper working and then tell you which bits are not happening.

     

    Once a student submits a document:

    1. that document appears on my computer in my dropbox folder,

    2. a pdf describing it also appears in the same folder. 

    3. a pdf describing it is accessible when I click on Submissions on the jotform website, and

    4. that pdf has a link to the submitted document stored on the jotform server which I can access

     

    What is now happening is everything except 1. I can access the submitted document on the jotform server, but it is not downloaded to my computer as it was previously. 

     

    I hope I have described it a little clearer.

     

    Thanks,

    Michal

  • Profile Image
    eee
    Answered on March 22, 2013 at 04:07 AM

    Hi,

    I have made a test with integrating my dropbox account to your form and both submission and uploaded file came to my dropbox account.

    Could you please re-integrate your dropbox account with your form and try again ?

    Thank you.

  • Profile Image
    MichalRousset
    Answered on March 23, 2013 at 07:08 PM

    Hi

    It seems to be working now when I have done test uploads.

    For one form I re-integrated my dropbox account with it, but for the other forms I didn't and it is working again on them too. (I have multiple almost identical forms - one for each subject that my teachers need)

    The only thing that is changed on my end is that I upgraded my account to the 10,000 submission plan from the 1000 submission plan. But it stopped working when I was only on about 750 submissions, so I wasn't over my limit.

    Did something change on your end?

    Anyway, I will see how things progress through the week with actual student uploads, and hopefully it will all continue to work correctly.

    Thanks,

    Michal

  • Profile Image
    Welvin
    Answered on March 24, 2013 at 12:50 AM

    Hi Michael,

    We are glad that it's working now. As far as I know, we don't have any changes on our Dropbox Integration for this week on even this month. Could be something a caching problems on your forms.

     

    Thanks