What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Request to cancel subscription

    Asked by P.T. on March 20, 2013 at 05:46 AM

    I am currently on a 2-year subscription, paying using Credit Card. I have been informed my JotForm that the subsctiption is auto-renewed at the end of the 2-year duration, and the way to prevent auto-renewal from taking place is to cancel it. That way, it will not be renewed when the 2-year duration runs out. (in the meantime though, i will still get to use my subscription for the 2 years till the subscription runs out).

    The problem is this: When i logged in to my account to try to cancel the subscription, the only option i can see is to "change credit card". There does not seem to be any option to cancel the subscription at all. This is *very* alarming. Am i missing something here?

    I wrote in to JotForm technical support 7 days ago and have yet to receive a reply. JotForm had previously informed me that they would be able to cancel the subscription on the back end but again, i wish to emphasise that it's been 7 days and i have yet to receive a reply. The lack of technical support on such an important matter (payment matters) is very alarming and worrying.

    cancel subscription JotForm problem credit card
  • Profile Image

    Answered by VOMIChairman on March 20, 2013 at 07:06 AM

    That is indeed very alarming.  Being able to cancel a service should be the easiest thing to do for a customer.  No special email support or back-end operation needed.  Otherwise, it sends alarm bells ringing all over the place.   That reminds me of AOL, back in the days,  and many other companies with serious unethical practices.   I would hope that management takes this matter very seriously and immediately take steps to correct this.

  • Profile Image

    Answered by glennlee on March 20, 2013 at 09:43 AM

    Hi,

    If you want to downgrade your account, you can do it on billing page.

    Click Account > click Billing page.

    If you need more assistance please let us know. Thanks

  • Profile Image

    Answered by mary ginn on April 12, 2013 at 06:58 PM

    cancel this subscrition to clarion ledger.1604wilhurst st. jackson ms.she died.

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    JotForm Support

    Answered by EltonCris on April 12, 2013 at 07:11 PM

    @mary ginn

    Please open a new thread for your concern and provide the order reference number or the account in question so we can assist you further. Thank you so much!