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Request to cancel subscriptionAsked by P.T. on March 20, 2013 at 05:46 AM
I am currently on a 2-year subscription, paying using Credit Card. I have been informed my JotForm that the subsctiption is auto-renewed at the end of the 2-year duration, and the way to prevent auto-renewal from taking place is to cancel it. That way, it will not be renewed when the 2-year duration runs out. (in the meantime though, i will still get to use my subscription for the 2 years till the subscription runs out).
The problem is this: When i logged in to my account to try to cancel the subscription, the only option i can see is to "change credit card". There does not seem to be any option to cancel the subscription at all. This is *very* alarming. Am i missing something here?
I wrote in to JotForm technical support 7 days ago and have yet to receive a reply. JotForm had previously informed me that they would be able to cancel the subscription on the back end but again, i wish to emphasise that it's been 7 days and i have yet to receive a reply. The lack of technical support on such an important matter (payment matters) is very alarming and worrying.
That is indeed very alarming. Being able to cancel a service should be the easiest thing to do for a customer. No special email support or back-end operation needed. Otherwise, it sends alarm bells ringing all over the place. That reminds me of AOL, back in the days, and many other companies with serious unethical practices. I would hope that management takes this matter very seriously and immediately take steps to correct this.
If you want to downgrade your account, you can do it on billing page.
Click Account > click Billing page.
If you need more assistance please let us know. Thanks
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Please open a new thread for your concern and provide the order reference number or the account in question so we can assist you further. Thank you so much!