How do I change the payment option on a current form from Square to PayPal?

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    raiderdrama
    Asked on August 29, 2019 at 12:42 PM

    I know I need to delete the Square option and then replace it with PayPal, but a message comes up that says that I will lose the associated data and that I should hide the field instead.  I don’t want to lose the data on the purchases that have already been made through Square if that is what this means.  How do I hide the field?  Thank you!

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    Richie_P
    Answered on August 29, 2019 at 01:25 PM

    When you delete a field, the associated submission data will also be deleted.

    Unfortunately, hiding the Payment Field will not replace the Payment Field and you may only have 1 payment integration per form.

    I would suggest you clone your form if you would like to create another Payment form and update your payment field with PayPal.

    Guide:https://www.jotform.com/help/27-How-to-Clone-an-Existing-Form-from-Your-Account

    Hope this information helps.

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    raiderdrama
    Answered on August 29, 2019 at 01:37 PM

    Thank you Richie.  If I clone the form, but the link to the original jotform is still out there, is there any way for it to automatically forward to the new form, or do I need to circulate the new jotform link?  Thanks!

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    Richie_P
    Answered on August 29, 2019 at 01:52 PM

    When you clone the form a new Form URL is created. You would have to update/use the new form link in your web page or to the user's you have shared for the new form to be used.