Form Support

jotform.js not found

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    Jared
    Asked on March 20, 2013 at 11:51 AM

    We have the self-hosted application of JotForms, and today I noticed some conditionals not working correctly. I opened the javascript console and it said: https://forms.greenville.edu/static/jotform.js 404 (not found).


    I navigated to where jotForms is being hosted and couldn't find a "static" directory.

    Page URL:
    https://forms.greenville.edu/form/30731020186

  • Profile Image
    Welvin
    Answered on March 20, 2013 at 12:43 PM

    Hi Jared,

    Good day! Since this is related with our Licensing Solutions, I would suggest you to direct this inquiry to contact@interlogy.com.

    Thank you.

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    jeremytarpley
    Answered on March 20, 2013 at 01:07 PM

    Same problem here!  There is no static folder and when we try to use the CDN version of the files, we are also getting a 404.  Ex:  https://d3mc0rm5ezl95j.cloudfront.net/jotform.cssgz?3.1.110

    If any of you have any influence with the hosted Jotform guys at interology, please help!

    We purchased the self hosted version a couple years ago - I'd be happy to pay for updates and bug fixes but every time I email contact@interology.com I get the same answer - we are using the "latest version".  Seeing how we don't have all the features of the current jotform.com, I know there have been changes.  Would love to have those bug fixes / new features and would be happy to pay!  If the self hosted jotform is dead, please say so.

     

    Thanks,

     

    Jeremy

     

    --
    Jeremy Tarpley
    Lead Webmaster
    Texas A&M Health Science Center
    SRPH Building A, Suite 360, MS 1266
    College Station, TX 77843
    979-436-0903

     

  • Profile Image
    ardy0689
    Answered on March 20, 2013 at 01:20 PM

    Hello @jeremytarpley,

    Like my colleague has stated, this is a Licensing Solutions issue and we are not specialized to handle these cases. Please accept our apologies. We have another department who can handle them instead. You can contact them at contact@interlogy.com. Have a nice day!

  • Profile Image
    jms2k
    Answered on March 20, 2013 at 02:42 PM

    I've emailed interlogy. I just don't understand why this directory would go missing. We haven't made any changes or (as far as I'm aware of) upgrades. We have SEVERAL forms that aren't working right now, so hopefully they get back to me soon.

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    jms2k
    Answered on March 21, 2013 at 03:54 PM

    The response I got was to create a "/static" directory in my jotform root and put the jotform.js file there.

     

    "The form has this address if you look at the page source code:

    https://forms.greenville.edu/static/formCss.css?undefined

     

    Here is a correct URL of this file:

    https://d20febc3qu3nwd.cloudfront.net/static/formCss.css?undefined

     

    You can download the file and upload it to your site under a static

    file to fix it.

    Same for this one:

    https://forms.greenville.edu/static/jotform.js?undefined

     

    Correct URL:

    https://d20febc3qu3nwd.cloudfront.net/static/jotform.js?undefined "

     

    Hope this helps anyone else with this problem.