What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What if total submissions exceed my account limit?

    Asked by oncompany on March 30, 2011 at 12:03 AM

    Will I be warned if the volume of form submissions is nearing the limit for my account type?  eg about to exceed 1000 submissions on a premium plan?

    Can I upgrade on the fly in such instance?

    What if the upgrade happened after the allowance was reached?  Will forms still submit after the volume cap is reached or will they fail to work?  Will the records be stored or lost? Can I upgrade after the fact and then retrieve the additional submissions?




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    Answered by allanftd on March 30, 2011 at 01:06 AM

    Hi oncompany,

    When you reach the maximum number of submissions (i.e. 100 for Free, 1000 for Premium), your form will be disabled. So, the users will not be able to submit any data at all until it resets the counter on the following month.

    Please let us know if you need further assistance. Thank you for using JotForm!