Send email based on answers.

  • Profile Image
    MarilynLitt
    Asked on September 01, 2019 at 10:46 AM

    I need to use email logics to send emails to different addresses based on the answer to a question. I have a drop down menu which asks which state you live in. If IL, then one address. If TX, then another address. If not IL or TX, then a third email address. Is this possible? Or do I have to use conditional logic for all 50 states?

     

    Thank you.



    This is a re-post of a comment on How to Send Email Based on User's Answer

  • Profile Image
    AshtonP
    Answered on September 01, 2019 at 12:02 PM

    Yes, you can do this using the steps mentioned in the same guide: How-to-Send-Email-Based-on-User-s-Answer

    You'll have to set up different email notifications and then set up conditions. Add email notification for each state and same goes for conditions as well.

    Please let us know if you are having any difficulties or need any help from our end.

  • Profile Image
    MarilynLitt
    Answered on September 03, 2019 at 08:43 PM
    So, just to make sure I understand you correctly.
    If the state is IL, then an email goes to ADDRESS1
    If the state is AZ, then an email goes to ADDRESS@
    If the state is any other state, not AZ or IL, then an email goes to
    ADDRESS3
    Does that mean I need to do 50 different If Then conditions for each form?
    Is there any way to copy the conditions to use on other forms? I have a
    number of forms and I will have to 100's of If Then statements.
    Thank you.
    Marilyn Knapp Litt
    ...
  • Profile Image
    Richie_P
    Answered on September 03, 2019 at 10:01 PM

    To clarify, each state uses different email notifications or the only difference would be the email address?

    If you have different email addresses to be used for each state we would need to use different "Change E-Mail Recipient" condition.

    Guide:https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    Unfortunately, there is no function in the Form Builder to Copy the fields condition or duplicate it.

    You would have to manually input each condition.

    Hope this information helps.