Send email based on answers.

  • MarilynLitt
    Asked on September 1, 2019 at 10:46 AM

    I need to use email logics to send emails to different addresses based on the answer to a question. I have a drop down menu which asks which state you live in. If IL, then one address. If TX, then another address. If not IL or TX, then a third email address. Is this possible? Or do I have to use conditional logic for all 50 states?


    Thank you.

  • AshtonP
    Replied on September 1, 2019 at 12:02 PM

    Yes, you can do this using the steps mentioned in the same guide: How-to-Send-Email-Based-on-User-s-Answer

    You'll have to set up different email notifications and then set up conditions. Add email notification for each state and same goes for conditions as well.

    Please let us know if you are having any difficulties or need any help from our end.

  • MarilynLitt
    Replied on September 3, 2019 at 8:43 PM
    So, just to make sure I understand you correctly.
    If the state is IL, then an email goes to ADDRESS1
    If the state is AZ, then an email goes to ADDRESS@
    If the state is any other state, not AZ or IL, then an email goes to
    Does that mean I need to do 50 different If Then conditions for each form?
    Is there any way to copy the conditions to use on other forms? I have a
    number of forms and I will have to 100's of If Then statements.
    Thank you.
    Marilyn Knapp Litt
  • Richie JotForm Support
    Replied on September 3, 2019 at 10:01 PM

    To clarify, each state uses different email notifications or the only difference would be the email address?

    If you have different email addresses to be used for each state we would need to use different "Change E-Mail Recipient" condition.

    Send email based on answers Screenshot 20


    Unfortunately, there is no function in the Form Builder to Copy the fields condition or duplicate it.

    You would have to manually input each condition.

    Hope this information helps.