What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by whizz_kid on May 21, 2010 at 10:28 AM

    I am having a problem with my BOX OFFICE form! I have filled it out twice and it does not send me an email with the forms details and does not send a thank you email that I have written either to the sender (auto response)

    I have set both of these up!

    Is this because i have integrated it with pay Pal? I am not having the problem with any other forms?!

    I would like people to be able to fll in the form choose which tickets they want, paty fo them then receive an email with theair booking details (copy of the form) to emldalesperfromingarts@hotmal.co.uk and I would like the person who is filling out the form to receive an email thanking them with all the booking details in their email?

    Could you look into this for me?

    my account is whizz_kid

    best wishes 

    emil dale

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 24, 2010 at 08:32 AM
    The emails are sent only after the payment is completed. On the old version, they were sent before the payment but since there has been a lot of requests for this, we made it only sent if the payment is completed successfully.