Why did I get an email saying cancellation when it shows we renewed 12/12 and expire is 1/13?

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    Asked on March 20, 2013 at 06:23 PM

    Your email:

    Hi lucy,

    Your subscription has been canceled. It ends on Dec 19, 2013 and you won't be charged anymore.


    For more information, please see your subscription details:



    JotForm Support


    Also, I did not get emailed the form as I normally do yesterday, which makes me worry someone DID cancel us.

    Please respond:  Lucy  lsmith@bdgso.org

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    Answered on March 20, 2013 at 06:48 PM

    Hi Lucy,

    Please kindly disregard that notice. Your account is Premium and will expire on Dec. 19, 2013. Please kindly relog if you can't see that on your account.