Can't change email where notifications are sent

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    George Hozendorf
    Asked on March 20, 2013 at 06:39 PM

    I've followed your directions in the FAQ on changing the email that notifications of a form completion are sent to, but it just won't change.  I'm setting this up for a client.

    Your help will certainly be appreciated.

    Thank you,

    George Hozendorf

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    Welvin
    Answered on March 20, 2013 at 06:51 PM

    Hi George,

    Is this the guide you are looking into? Finding out E-mail Address used for submission notifications

    Also note that changing the form recipient email address will require you to test using the live form because "Test Email" button will only send notifications to your primary email address registered with your account. 

     

    Thanks

  • Profile Image
    Welvin
    Answered on March 21, 2013 at 04:59 PM

    Hi George,

    For some reason, your response came out empty. Please access this thread and kind repost that.

    http://support.jotform.com/answers/194908-Can-t-change-email-where-notifications-are-sent#2

    Thanks

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    hozey
    Answered on March 21, 2013 at 05:07 PM

    Followed this again and on the "Provide Sender and Recipient Details" window it shows the correct RecipientE-mail to be what I'm trying to change it to, but nothing was received.

    The instructions don't always exactly correspond with the options available.
    This should not be this difficult.  Wouldn't it be easier on you and me if when you click Edit on a form  your given a list of everything that can be edited, make the change and click OK?
  • Profile Image
    Welvin
    Answered on March 21, 2013 at 05:20 PM

    Hi George,

    Yes, you have it correctly. Can you try using noreply@jotform.com as your Form Notification Sender Email? Just like this one:

    I would also suggest you to check this guide for more explanation on this matter: How to setup email alerts to prevent "emails not being received" issues.

    The instructions are correct, by the way. It just require you a few steps to proceed.

    Let us know for results after doing my suggested solutions above so with the guide given.

    Thanks