My mailing conditions aren't working

  • Profile Image
    tinahammar
    Asked on March 21, 2013 at 05:45 AM

    Hi,

    I have a few questions regarding how the condisions work;

     

    Can you have more than one condition per form? If yes, is every condition evaluated separately and actions are taken no matter what some other condition says? Example 

     

    Condition 1 is true

    Condition 2 is false

    Condition 3 is true

     

    Will both the action from condition 1 and 3 be made? 

     

    I have two different versions of problems with this. In one form, some of the actions are taken, some of the recipients are receiving their notifications, but others aren't, even when their conditions are matched. 

     

    The other version of the problem is where no actions are ever taken no matter how I fill out the form. Am very sure that the conditions are actually matched in these cases as well.

     

    So baiscally, is there something that I might be missing here?

     

     

  • Profile Image
    jefreylandicho
    Answered on March 21, 2013 at 07:15 AM

    Thank you for using Jotform Support Forum.

    If conditions have conflicts, chances is it would not work. For example, if you create a condition like c=a+b execute A and c=d+b  execute B.

    I would suggest checking the conditions you have created for possible conflict. If you could provide us which forms you are experiencing this issue, we could check it for you.

  • Profile Image
    tinahammar
    Answered on March 21, 2013 at 11:40 AM

    Hi,

    If you could have a look that'd be really helpful. 

     

    This form does not perform any of the actions:

    30415439576963

     

    This form complets the two last actions but not the first one: 

    30712900330944

     

    Thank you!



  • Profile Image
    Welvin
    Answered on March 21, 2013 at 12:42 PM

    Hi,

    Your form notification settings are correct. But I suggest you to try using noreply@jotform.com as your form notification Sender Email. Just like this one:

    Also add the following domains into your whitelist;

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    You can also check this guide for more information on this matter: How to setup email alerts to prevent "emails not being received" issues

     

    Thanks