How to edit email receipts

    Asked on September 4, 2019 at 12:09 PM

    Hi, I am wondering how to edit the receipt that the recipient gets. I am wanting to change some of the verb age so that they can use it as an invoice to pay at a later date.

    Can you please help me with this?


  • AshtonP
    Replied on September 4, 2019 at 1:15 PM

    Unfortunately, there is no way that you can edit the receipt from Jotform that is sent upon payment as it is automatically sent by

    You can check this with in case you can change it from there. However, there are no changes that can be made from Jotforms to the sent receipts. You can log in to your account and go to Account >> Email Receipt. That's where you can make some of the changes however for further questions on this customization, you'll have to get in touch with support.

    Let me know if you have any further questions.

    Replied on September 4, 2019 at 1:33 PM

    It is not a payment receipt, it is like a confirmation receipt that is sent to them after they register. There are no payments taken with this specific jotform.

  • Kevin Support Team Lead
    Replied on September 4, 2019 at 2:31 PM

    Try following this guide to edit the email templates on your form: 

    If you are still unable to do so, please provide us an example about the current email content and the related form.