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How to Edit the Email Template for Notifications and Autoresponders

How to Edit the Email Template for Notifications and Autoresponders

One important aspect of JotForm is the ability to receive emails for each new submission. We call these Email Notifications. Your respondents can also get emails for each submission as a sort of an automated response, which we call Autoresponders.

Related guide: Explanation of Email Notification and Autoresponder Settings

When you build a fresh form and added an Email Field to it, the builder will automatically add a Notification and Autoresponder for you. These will bear the default templates and will automatically update itself* depending on the fields added/removed on your form.

This guide assumes you already have both in place so if you wish to modify the look and feel of your email templates, just follow the steps listed below:

1. Click SETTINGS at the top

2. Then EMAILS on the left

3. Place your mouse over your Notification/Autoresponder then click the PENCIL icon to edit it

That's basically all you need to do to change the email template for each (Notification or Autoresponder). Below is a more in-depth guide on what each options mean.

1. Click the PENCIL icon to change the name of your templates.

e.g. If you named your Notification as "For Billing", it will show up like this:

Naming your templates is helpful especially if you're sending emails based on the user's input. Instead of seeing them as Notification 1, Notification 2, and so on, you'll see them as how they were named, which would make things a lot easier if you have a handful of notifications.

2. Go to the EMAIL tab.

3. The EMAIL SUBJECT - This is where you can set the subject of your email.

4. Clicking the PENCIL icon will allow you to insert Form Fields and use them as a part of your subject line.

One use case is if you want your subject line to contain the Name of the respondent, just click the PENCIL icon > select the Name field > then click APPLY.

5. This is the EDIT TOOLBAR - Use this to customize the look and feel of the actual email body. This should be relatively straight-forward so just tinker around with it. Use it to add images, create links, change the font style, size, etc.

6. The EMAIL CONTENT - By default, all templates come in a table format, and the labels and input fields will be displayed inside this 2-column table. This is where most of the work will be done when customizing the template.

7. Lastly, don't forget to hit the SAVE button to save your changes.

*IMPORTANT: The Form Builder auto-updates the email templates. However, if you do any modification to the table, it will be considered as a custom template and the Form Builder will stop or disable the auto-update.

What does that mean? It means some common scenarios are:

a. Why am I not seeing some fields on my email?

b. Why am I still seeing old, deleted fields on my email?

To fix template-related issues, a sure-fire way is to just delete it and re-add a new one. This will add a new default template that contains ALL the fields. And from there, just modify the email content as you see fit. Alternatively, you can manually add/remove fields on the template.

Comments and suggestions are welcome below. If you have a question, post it in our Support Forum so we can assist you.

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  • henrylonsdale

    There are some fields on the form which I need to display but are not pulling through in the original email notification. I have tried to edit the email notification by adding the missing fields but I am not sure I am doing it right.

    Please can you advise on how to show fields in the email notification?

    The form in question is


  • Emma_Bond

    There are some fields on the form which I need to display but are not pulling through in the original email notification.

    Please can you advise on how to show fields in the email notification?


  • Villamizar_Marcos

    Hola, mi problema es que quisiera modificar la fotografia del correo para que no aparezca el branding de Jotform si no que sea el de mi empresa.

    Hago referencia a la fotografia de perfil del email de respuesta atutomatica.


  • ElderHelpofSanDiego

    Hi, I have a question. I am trying to update all of my auto-response emails at once. I know that you can go in and edit each one individually, but my business is changing our address and we would like to know if there is a way that we can update the address in each email all at once, so that it is less tedious and time consuming of a process. Kindly let me know if there is a way to do this so that we can plan accordingly. Thanks for the help.

  • cjadeltas1975

    How can I send a notification to someone other than the hardwired email. I want to send it to an email that my responder provides. The information I send to the Second person does not contain the personal information of the respondent.

  • Kohls_Mike

    I have selected a drop down menu in my form for assignees of the form by incident number. How can I auto-generate an email every time I assign a ticket to them?
    Thank you!
    Mike Kohls

  • angelicaolaya

    If I modify the autoresponder that is set to be sent on a date in the future. Would everyone who has already signed up receive this autoresponder or would it default to just be sent to new submissions?

  • SuzanneBarloon

    In my jotform, I have 5 different items to purchase in my products. The email notification I get after an order is placed is not telling me which items were ordered.

  • erisasbudz

    for the email notification, the manager to approve is different each time. (instead of 'customer' filling the request, we are having our staff doing the request and o the manager to approve would be different depending on who the requester is). on the form i will have a box for manager's email. but how do i get the form to go to the manager for approval? right now it seems like you have to fill it with a fixed email (or leave it blank). i'm hoping that it can pick the email from the form filled. is it possible?

  • andypenn

    can get an image to hold but cant resize , cant get any text to hold at all and keeps defaulting back to default.

  • CITADROffice

    I've changed the template and my changes to the autoresponse email did not stay. I deleted the old one and made the changes I wanted and it still reverts back to the old email when a form is completed. Is there any way I can fix this. It's quite annoying.

  • cfotpersonnel

    The email on JotForm is not showing up as the standard table it use to be. How do I get that back?

  • HuttonSafetyGroup

    Is there a way to add a button to the email? Similar to the email button Under Publish for the email reminders?

    I'm trying to format a link "Click Here To Access The Next Form" but of course it only allows me to use the electric blue link text. I've been playing around trying to hyperlink an image of a button (didn't work) as well as creating a separate table for the "Click Here" text and changing the background color of that cell... as soon as I link anything though the formatting is removed. Any tips?

  • cchfform

    Can you tell me specifically what to mark off if i want every signle last field to show up in the email and google doc? on the second tab, multiple programs, i need to know what was selected.....


  • Marla Moss

    How do I get the email autoresponder to say "Hi (first name)" in the body of the email? The only option was "full name," which is awkward. When creating the form, I didn't know how to create fields for first name and last name on the same row without using the "full name" field.

  • diamondstudio2017

    I am trying to add my text manually, but it divides it in columns. How can I avoid that?

  • aduale749

    I am not understand

  • dhakdari

    hi. I have images as part of my 'responder email' content. is there a way to crop the image size in the "responder email' tables using the ? the table and images look fine in mobile mode. but on desktop (outlook) it looks chaotic as the images are shown uncropped/resized, some are small while some are huge.


  • djdemers1

    Step 7 says that modifying the table will cause the e-mails to stop auto-updating. I am finding that they continue to update and change formatting, add fields, etc. How can I be sure to stop the form from updating my notification e-mails automatically?

  • vikkibabymassage

    I've just tried to use this but I didn't get a notification or auto response email (I used two different email accounts for buyer and seller). When will both parties get these emails?
    Also, on the test emails, the fields are filled in with default - I expect in live they will be filled in with the details they've submitted on the form?
    A quick response is really appreciated here.


    This information is useful, but does not address my situation.
    The data collected needs to be deposited into MY autoresponder, not another one. I have a series of drip emails and newsletters already attached to my autoresponder and that is the issue.
    I sure was hoping that I could use jotform to do this as I am finding jotform so handy for so many things. Unfortunately, it is very problematic for me to rework all of my emails and newletters to use your autoresponder. Plus it appears that your autoresponder is only useful when there is a response to the sign up process, but is of no use for followup emails, etc.
    Please advise if I am misunderstanding anything as I love jotform otherwise.

    Thank you.

  • stephenjackson

    If i choose one way travel option, how do i hide the return page and then move to next page?

  • PrestigeInternational

    In actual field testing, How come I didn't receive any information from my responder in my email? Can you teach me step by step? I think, I mess up my notification settings. Thanks!

  • Barnhuntcasagrande

    My folks who are entering our event are saying they are NOT getting their email confirmation. I use the Autoresponder to go out to them when they make a submission. How long should it take for them to receive this email??

  • IntLingo

    I have set my email address in the form and can get tested emails by pressing the "test email" button. However, I get no email when someone filled and submitted the form. Anything I should check with in order to get the notification email when someone submit the form? Thanks.

  • Asante_Photography

    I have an agreement at the bottom of my form. But since it is a text box, it is not included in the auto responder. I followed instructions on how to add them in the email content. If I click on test email, it is included, but when the actual form is filled in, it is not included. It is very important that the text box information is included in the client auto response, how do I take care of this??

  • Oaklands

    My logo shows on the autoresponder email - but very large
    Is there any way to limit its size

  • Mahayana

    please help me tha day is nearly gone and I have 11 forms to do this is too complicated - please help me - be with me on skkype and show me how to do 1 and then I will be fine
    mahayana369 is skype name

  • Droraviv

    Is it possible to add BCC to the autoresponder?