What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why did you take money out of my account without my permission?

    Asked by Tina Stephenson on March 21, 2013 at 01:13 PM

    Someone just took 503.95 off my debit card without my permission. I intend to seek legal action against your company. I work very hard for my money and have not ordered or purchased anything from you.

    card
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    JotForm Support

    Answered by EltonCris on March 21, 2013 at 01:24 PM

    Hi Tina,

    Sorry but JotForm is a legal service and we do not take any charged from any accounts without being subscribed to any of our paid plans. I also can't find any subscription records with your name and email address here. If you have been charged, let us know the order reference number that is sent to you by our payment gateway if there are any so we can review it here and provide you all the necessary details used.

    Thank you!

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    Answered by Perris Cannaday  on December 21, 2015 at 01:25 PM

    You guys took $69.95 out of my account and I want it back. Get back with me asap because I will be looking to take other actions. Thank you very much.

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    Answered by Perris Cannaday  on December 21, 2015 at 01:29 PM

    You guys took $69.95 out of my account and I want it back. Get back with me asap because I will be looking to take other actions. Thank you very much.  Also the reference number is: 02074939644
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    JotForm Support

    Answered by Charlie on December 21, 2015 at 02:45 PM

    @Perris Cannaday

    To better assist you, I opened a separate thread for your concern. Please refer to this link instead: http://www.jotform.com/answers/730034. We will address it shortly.

    Thank you for understanding.