Why is my account suspended?

  • Profile Image
    Amber 
    Asked on September 05, 2019 at 01:33 PM

    Why has my account been suspended?

  • Profile Image
    Kiran
    Answered on September 05, 2019 at 02:31 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. Unfortunately, it is not allowed to collect credit card information on plain text fields using JotForm. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.

    We have now removed the guilty fields on the form and activated your account. You should be now able to login to your account and manage your form. Please refrain from adding such fields to the form to avoid any further suspensions. 

    Thanks!