Unable to download files submitted to form

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    jorein
    Asked on March 21, 2013 at 10:03 PM

    I am getting errors on several files (from submitted forms) when I try to download them.  The download errors with "You do not have permission to access the requested resource"

    I am the only user in my environment and it only happens on some of the files that I am trying to download.

     

    Please advise

  • Profile Image
    jonathan
    Answered on March 22, 2013 at 12:14 AM

    Hi,

    Can you please tell us which uploaded files you were not able to download from this form's submissions

    http://form.jotformpro.com/form/21697261474965

    --

    I would like also to suggest re-embedding the form and change its embed code to iframe. Use this guide -How-to-get-your-Form-s-Iframe-Code .Using the iframe code prevents any unecessary script conflict between your page and the form.

    And if OK with you, I also suggest not using the allow multiple file options in the upload field if the expected files are greater than 100MB per upload.

    Try using several single upload field instead.

    Hope this help. Please keep us posted.

    Thanks.