Is it possible for a convenience fee to appear or not appear in the totals/payment portion of the form depending on user input?

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    Asked on March 30, 2011 at 02:24 PM

    For example, if the form user wishes to pay via credit card, can a convenience fee be included for only those orders?

    We primarily accept payment via check. We only want to charge the fee if they pay with a credit card.

    According to merchant account guidelines, the convenience fee cannot be worked into the price of the item and must be displayed on its own. But i don't want this fee to get tacked-on if users are not paying by credit card.

    Also, I don't want users to have to select (check the box) for a convenience fee if they choose to pay by credit card, although i can see that as probably the easiest way. I don't think that's professional....

    I would like it to appear automatically, if and only if it's appropriate to the order, if possible.

    Is that possible?


    Thanks so much.

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    Answered on March 31, 2011 at 05:16 AM

    Hi lindar,

    Thank you for your message. First of all, a form cannot have multiple payment tools. With that said, I suggest that you create two separate forms, one for those who want to pay using a credit card, and another for accepting non-credit card payments. Then, in your website, create two hyperlinks (i.e. "Credit Card payments, click here" and "Check payments, click here") that will lead the customer to the appropriate form.

    Definitely, a convenience fee field would be a nice addition for any payment tool in JotForm. I will ensorse your feature request to our programming team for future consideration. In the meantime, as a workaround, you can add the convenience fee into the price of each item in the credit card form. For example, if your convenience fee is $2, add $2 on the price of each item for sale. This workaround works best for single-item purchase.

    We hope you find this information useful. Please check out our blog regularly for updates and announcements on new features. Thank you for using Jotform!