Everytime I create one specific item on the form, it does not show up in the preview. why?

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    mariaapalermo
    Asked on March 30, 2011 at 02:33 PM

    I keep attempting to add a form collapse option on my form, and though it shows up on my edited version, I cannot view it on the preview.  The item worked the first several times I previewed it, then just stopped working and now I cannot seem to add more data.  Help??

     

    the item I am talking about is the {personal info} tab on the form and everything in that subject

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    DanielGriffin
    Answered on March 31, 2011 at 11:57 AM

    Hi there,
    It looks like you had a problem when you shrank some of the fields, they seem to be overlapping.  There doesn't seem to be a Personal information section so I have created a clone of your form and expanded the shrunken fields, and then included a the Personal Information section for you.  Can you take a look at the clone (it's in you list of forms) and let me know if thats what you are trying to achieve please?

    Here's a direct link:
    http://www.jotform.com/form/10894642890

    Thanks,
    Daniel

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    mariaapalermo
    Answered on March 31, 2011 at 12:17 PM

    Hi Daniel,

     

    thank you very much for your response.  This seems to have fixed the problem, I will begin using this form instead.  Thank you!

     

    best,
    Maria Palermo

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    mariaapalermo
    Answered on March 31, 2011 at 02:42 PM

    Hello again,

     

    Now I've gone back onto the same form again, just hours later, and it isnt working again.  ??  Any suggestions?  Make a new form altogether? 

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    DanielGriffin
    Answered on March 31, 2011 at 04:39 PM

    Hi again,

    You must be clicking Shrink for at least one of the fields.  I have expanded them again for you in your original form:

    http://www.jotform.com/?formID=10882021233

    I've left the clone there in case you want to experiment with shrinking and expanding to get a better idea how it works.  Just right click on one of the fields and look for the Shink option.  If the field is already shrunk it will have an Expand option.

    Thanks,

    Daniel

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    mariaapalermo
    Answered on March 31, 2011 at 04:43 PM

    Hello daniel,

     

    Thank you for your prompt response.  I get how the shrink option works and I am following the procedure you mentioned (right clicking and selecting shrink), but does this mean I should not be shrinking the fields?  I agree this is the origin of the problem but I like the option to get all the data on the same line when it fits so I would like to do so, which seems to be working in other fields.  I guess I will just play with it--thank you again for your help.

     

    maria