Disabled account

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    Asked on March 30, 2011 at 03:05 PM

    My forms have been disabled because we had 10 SSL emails this month.


    What are SSL emails and how do I prevent getting these in the future. We are only using the forms for simple contact us forms.

    Will my forms be activated again at the start of next month?


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    Answered on March 30, 2011 at 04:52 PM

    Hi MiaDonna,

    SSL submissions are those that were submitted by forms that start with https:// (which stands for http secure). You can make your form non-SSL by ensuring that the form's URL starts with an "http://" rather than "https://" when you copy the embed source code into your website.

    You may also find these links useful:

    How to stop SSL submissions

    What's the difference between an SSL form and a regular form

    Your forms will be enabled once again and all your submissions count back to zero after next month's cutoff.

    I hope this information helps you. Please let us know if you need further assistance and thank you for using JotForm!


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    Answered on August 22, 2011 at 02:56 PM

    my account was also disabled and I changed my forms from SSL to normal, because i clicked by mistake the secure form box on 1 form but the forms stayed SECURE eben after the switch!

    I used a https conection on ALL pages, so I guess your system catches this as a "secure form"

    I want the data of my forms, I`ve been using jotform for years and today everything is gone!

     English isn`t my first language so sorry fore any bad spelling

  • Profile Image
    Answered on August 23, 2011 at 01:25 AM

    We have re-enabled your account, sieteinvitaciones. 

    Thank  you and enjoy using JotForm again!