What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Disabled account

    Asked by MiaDonna on March 30, 2011 at 03:05 PM

    My forms have been disabled because we had 10 SSL emails this month.


    What are SSL emails and how do I prevent getting these in the future. We are only using the forms for simple contact us forms.

    Will my forms be activated again at the start of next month?


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    Answered by allanftd on March 30, 2011 at 04:52 PM

    Hi MiaDonna,

    SSL submissions are those that were submitted by forms that start with https:// (which stands for http secure). You can make your form non-SSL by ensuring that the form's URL starts with an "http://" rather than "https://" when you copy the embed source code into your website.

    You may also find these links useful:

    How to stop SSL submissions

    What's the difference between an SSL form and a regular form

    Your forms will be enabled once again and all your submissions count back to zero after next month's cutoff.

    I hope this information helps you. Please let us know if you need further assistance and thank you for using JotForm!


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    Answered by sieteinvitaciones on August 22, 2011 at 02:56 PM

    my account was also disabled and I changed my forms from SSL to normal, because i clicked by mistake the secure form box on 1 form but the forms stayed SECURE eben after the switch!

    I used a https conection on ALL pages, so I guess your system catches this as a "secure form"

    I want the data of my forms, I`ve been using jotform for years and today everything is gone!

     English isn`t my first language so sorry fore any bad spelling

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    Answered by allanftd on August 23, 2011 at 01:25 AM

    We have re-enabled your account, sieteinvitaciones. 

    Thank  you and enjoy using JotForm again!