What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to retrieve my account

    Asked by Mathieu on March 30, 2011 at 03:22 PM



    I changed my pc and im not able to connect to my account anymore.

    i made a form on www.balletmetropolitain.com


    with a iframe to your form for http://www.jotform.com/form/10543304780

    I thought i did not have any account but i want to retrieve my account.

    now i exceed the quota and want a 9.95 account per month


    thank you for your help.


    mathieu deguire


    438 887 8008

    Page URL:

  • Profile Image

    Answered by allanftd on March 30, 2011 at 04:30 PM

    Hi Mathieu,

    Thank you for sharing your concern. You should see something like this on the left side when you go to JotForm website:

    Just create an account by clicking the button and use your own email address. Your guest account will be merged with this new account.

    Please let us know if we can be of further assistance. Thank you for using JotForm!


  • Profile Image

    Answered by allanftd on March 30, 2011 at 05:58 PM

    Hi Mathieu,

    In addition, after you create a JotForm account, you can upgrade immediately to a Premium account by going to the following link - http://www.jotform.com/upgrade