PayPal Invoice :invoicer /email address invalid email error

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    joeyune
    Asked on September 09, 2019 at 11:51 PM

    I had previously put one of my forms on disable and just enabled it and now the form is giving me an error reading stating invoicer /email address invalid email. No clue where its coming from or why its doing this as the form worked before I put it on disable. 

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    Richie_P
    Answered on September 10, 2019 at 12:41 AM

    May we know the form in question?

    I have cleared your form cache, can you please test the form again and let us know if the issue still remains?

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    joeyune
    Answered on September 10, 2019 at 09:28 AM

    It’s the “enchanted collection - pre order form” 


    Ive just tried it again and am getting the same message. 


    1568122083B24B42EE-8178-43D9-A25F-F0A2C3

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    Richie_P
    Answered on September 10, 2019 at 11:09 AM

    We do apologize for the inconvenience.

    I have tested a cloned version and my test PayPal invoice integration and replicated the issue at my end.

    I have escalated the issue to our back-end team for further investigation.

    They will contact you via this thread once updates are available.