Where does submissions go? Set an Email address

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    ccseagles
    Asked on March 22, 2013 at 05:42 PM

    I don't understand.  I can make the form no problem and I can embed the code to the website easy enough.  But aren't you leaving out a huge part of this.  Were does the information the person types in go.  How do I set up the email address that is attached to this contact form the email address that will receive these contacts.  I would think without that the form is useless????

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    EltonCris
    Answered on March 22, 2013 at 07:04 PM

    Hi,

    Every forms comes with an Email Alert Notification. To find out what email address is used for submissions, check this guide: Finding out E-mail Address used for submission notifications

    Thank you!

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    ccseagles
    Answered on March 25, 2013 at 12:26 PM
    I have already done this the email address entered is correct yet no
    notification.
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    Koyelia
    Answered on March 25, 2013 at 12:32 PM

    I'm facing the same problem. 

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    aytekin
    Answered on March 25, 2013 at 12:39 PM

    Koyelia: Your forms have no submissions. So, you cannot receive emails without receiving submissions on your forms. 

    ccseagles: Your latest email setup seems to be correct. I made a test submission. Here is the email server log:

     

    /var/log/mail.log:Mar 25 12:37:54 us-app2 sm-mta[15983]: r2PGbqd0015981: to=<cpatton@cloviseagles.com>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=123638, relay=aspmx.l.google.com. [74.125.133.27], dsn=2.0.0, stat=Sent (OK 1364229474 bm8si20475487icb.25 - gsmtp)

     

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    ccseagles
    Answered on March 25, 2013 at 12:55 PM
    When I posted the code of the form to my website and then went in and
    entered information in the form and sent it as a test to see if it worked
    inside the website I got nothing. I had previously tested it on your test
    page and I did get a email but once I put in the website, nothing.
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    Koyelia
    Answered on March 25, 2013 at 12:59 PM

    Hi, I tried doing a test submission through our website but it didn't work. 

    Using the iframe code, as suggested by one of your colleagues, sorted out the problem.

     

    Thanks.

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    moonzkie
    Answered on March 25, 2013 at 01:08 PM

    @ccseagles

    I have made a test submission to your form and based on our mail log the notification email was successfully sent to your email: cpatton@cloviseagles.com

    Current Server: /var/log/mail.log:Mar 25 13:03:00 us-app2 sm-mta[997]: r2PH2xrd000991: to=<cpatton@cloviseagles.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123628, relay=aspmx.l.google.com. [74.125.142.26], dsn=2.0.0, stat=Sent (OK 1364230980 np7si5985751icb.107 - gsmtp)

    Can you please confirm? Also, you mentioned that this only happends after embedding the form to your website, so can you also please share with us the link of your site?

    Thank you.

     

    @Koyelia

    Are you still experiencing the said problem? If yes, I would suggest you to open a new thread for us to address to your concern properly. Also, please include the link to the site where you embedded your form for us to check further.

    Thank you.

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    Koyelia
    Answered on March 25, 2013 at 01:09 PM

    My problem's sorted, it's working fine now. Thanks :)

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    ccseagles
    Answered on March 25, 2013 at 01:22 PM
    This is what I get when I embedded that code.
    [image: Inline image 1]
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    ccseagles
    Answered on March 25, 2013 at 01:43 PM
    Here is what I get when i use the source code. The form looks Ok I can
    type stuff in it but when I send a submission I get no notification at my
    email address.
    [image: Inline image 1]
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    abajan
    Answered on March 25, 2013 at 02:01 PM

    @ccseagles

    Please use a tool like this one to post your screenshot. We look forward to seeing it so we can help you resolve the issue. (Alternatively, you could use our own image sharing tool.)