My form is stuck on please wait when client's try to complete it..

  • caybay21
    Asked on September 11, 2019 at 11:54 AM

    I have completed a appointment schedule and my client's are unable to process the form. They can click on "submit" but then it says "please wait...." without anything further.

    Page URL: https://form.jotform.com/91807967536169
  • Kiran Support Team Lead
    Replied on September 11, 2019 at 1:00 PM

    It seems that there is an issue with the Appointment Slots widget and causing the issue. Let me test it further and get back to you with relevant information.

    Thank you for your patience. 

  • Kiran Support Team Lead
    Replied on September 11, 2019 at 1:12 PM

    As I test your form and a different form with Appointment Slots widget, I was able to submit the form without any issue now. Could you check once again and let us know if you are still experiencing any issue with the form? We will be happy to take a look again. 

    Thanks!

  • caybay21
    Replied on September 12, 2019 at 2:43 AM
    It’s still having issues. And when me or my clients pull it up, it doesn’t show the two slots that were able to sign up as taken. It’s shows all are available although two have been confirmed prior to the issue.
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  • Nik_C
    Replied on September 12, 2019 at 4:50 AM

    I checked your form and appointment widget is showing as all taken:

    1568278096Capture Screenshot 10

    And the form is submittable.

    Please check and advise.

    Thank you!


  • caybay21
    Replied on September 12, 2019 at 10:43 AM
    It is now working thank you
    Sent from my iPhone
    ...
  • caybay21
    Replied on September 12, 2019 at 10:43 AM
    It is now working thank you
    Sent from my iPhone
    ...