Old submissions layout: Not able to submit edited submission

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    CLIENT1705
    Asked on September 11, 2019 at 12:01 PM
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    Nik_C
    Answered on September 11, 2019 at 01:07 PM

    No, I'm afraid we don't have a contact number, please let us know how we can assist you via this thread.

    Thank you!

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    CLIENT1705
    Answered on September 11, 2019 at 01:39 PM

    No problem , whenever we try to alter our submissions , it just stays on a loading screen . nothing changes . 

    It seems like it isn't loading properly . nothing can be adjusted . 

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    Nik_C
    Answered on September 11, 2019 at 01:46 PM

    What is the form you were working on?

    I cannot find any under your account.

    Also, if you could share the screenshot of the issue you're experiencing when you try to edit the submission: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We'll wait for your response.

    Thank you!

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    CLIENT1705
    Answered on September 11, 2019 at 01:51 PM

    upon hitting submit , it stays on this screen . nothing is updating on the attachment you will see that the blue tab , says please wait …….. and it never goes through 

    1568224226jotform.png

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    Nik_C
    Answered on September 11, 2019 at 02:15 PM

    I did a test submission in your form (please ignore it) and tested the edit submission, it worked fine:

    1568225480Screen Shot 2019-09-11 at 8.11

    Could you please try editing the same submission and let us know if the issue persists?

    If it does, please share the console report when it stucks on "Please wait", here is how: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    Thank you!

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    CLIENT1705
    Answered on September 11, 2019 at 02:22 PM

    1568226033jotform2.png

    it will not let me edit , stays on the screen without saving what I input on your test order . I can create a submission , I just cant alter your test submission either  . 

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    Nik_C
    Answered on September 11, 2019 at 02:37 PM

    I was able to replicate when tried to edit it from your account.

    I will forward this to our backend team for further checking.

    We'll get back to you via this thread.

    Thank you!

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    CLIENT1705
    Answered on September 11, 2019 at 02:46 PM

    Do you have a estimated time frame of when this will be resolved? my whole operation stops without this edit feature .

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    Nik_C
    Answered on September 11, 2019 at 03:18 PM

    I'm afraid we cannot provide any ETA for the resolution. What I noticed is that submissions are editable from the account owner (idealnutritionsofla).

    We'll inform you as soon as the issue is resolved.

    Thank you!