Converted PDF Form: Welcome page is blank in iOS and Safari in macOS

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    poppyscorner
    Asked on September 11, 2019 at 02:48 PM
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    Mike
    Answered on September 11, 2019 at 03:55 PM

    We would like to apologize for the inconvenience.

    The welcome page of the form seems to be not displaying when accessed using an iOS device and Safari in macOS. A bug report ticket has been escalated to our developers.

    We will let you know once the issue is fixed.

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    poppyscorner
    Answered on September 11, 2019 at 03:57 PM

    Can you fix it for all 5 of my forms?

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    Mike
    Answered on September 11, 2019 at 04:00 PM

    Yes, it will be fixed for all the forms. We will keep you updated via this support thread.

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    poppyscorner
    Answered on September 13, 2019 at 03:26 PM

    Is there any update on this issue? I have clients who need to complete intake forms online but cannot due to this issue.

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    jonathan
    Answered on September 13, 2019 at 04:08 PM

    We apologize for any inconvenience caused.

    The submitted bug ticket report was now assigned to one of our backend team. They are still checking on the issue.

    You will be notified on this thread and in your email for any updated response on the status on this thread.

    Thank you for your patience and understanding.