Download of inbox not working

  • Profile Image
    lisa kleissner 
    Asked on September 11, 2019 at 05:46 PM

    I just tried to download emails from a number of jotforms that I pdfʻd to our info@CAbigsur.org.  But I am getting an error.


    Please advise.


    Screenshot
  • Profile Image
    JohnRex
    Answered on September 11, 2019 at 06:38 PM

    Hi Lisa,

    That appears if you're trying to download the file and was not logged on to the account where the submission data is located. Please ensure that you are logged in to this account: CABigSur to be able to download the PDFs.

  • Profile Image
    CABigSur
    Answered on September 12, 2019 at 02:43 AM
    I was logged in to that account.
    Sent from my iPhone
    ...
  • Profile Image
    Jed_C
    Answered on September 12, 2019 at 06:28 AM

    Are you still not able to download the PDF even you are logged in to your account? If so, please try to login in incognito mode for Chrome or private browsing if you are using Firefox.

    Let us know how it goes.