PDF Form Converter: The form created using the fillable PDF cannot be opened on iOS devices

  • Profile Image
    SolarQuoteSolarSpirit
    Asked on September 11, 2019 at 08:49 PM

    Hye ,


    I have created few forms :

    https://form.jotform.co/SolarQuoteSolarSpirit/NationalUnSolicited

    It is not working on any phone device.It just shows a black white page


    Please suggest

    Thanks


  • Profile Image
    JohnRex
    Answered on September 11, 2019 at 10:28 PM

    I was able to replicate the issue on iOS while the form works on android. I can see that you have converted a Fillable PDF into an online form, which in turn creates a PDF Preview (with Start Filling button) before the user can actually fill out the online form. 

    Currently, the online form (created on PDF Converter) opens up with a preview of the fillable PDF. There is no way we could remove it at this time. However, our developers will soon release an update to the form's settings wherein you can disable the PDF Preview. Though we don't have an ETA yet as to when will it be implemented, we'll keep you informed as soon as there is an update provided.

  • Profile Image
    SolarQuoteSolarSpirit
    Answered on September 11, 2019 at 11:44 PM

    Hi,

    Thank you for the reply but i can not suggest everyone to use Android. Can you please suggest how can i use these forms on the phone (IOS)

    Thanks 

  • Profile Image
    jherwin
    Answered on September 12, 2019 at 12:24 AM

    We are sorry for the inconvenience this may have caused. I can replicate the issue on iOS/iPhone emulators, I have now elevated this issue to the next level support so that they can investigate the problem. We will notify you here and on your email at once when a status update is available.

    Thank you for your understanding.

  • Profile Image
    derya
    Answered on September 16, 2019 at 07:33 AM

    Hi,

    Sorry for the inconvenience, this issue is fixed now.

    Thank you