We would like to cancel our subscription and close our account

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    Raul Hernandez 
    Asked on September 12, 2019 at 09:04 AM

    Hello,

    I have an account under Precise Billing. We just noticed that our Amex was charged for 390 dollars for Jotform. We have not used the service and want a refund. Please contact us back.

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    Welvin
    Answered on September 12, 2019 at 10:10 AM

    Hi Raul,

    We need the username, or the registered email address of the account so we can look into this and fulfill your request. I searched for precise billing, but there are too many random results. 

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    Raul Hernandez 
    Answered on September 12, 2019 at 10:43 AM
    The login is ehernandez25. The account is under my wife's name Edna
    Hernandez.
    ...
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    Welvin
    Answered on September 12, 2019 at 12:01 PM

    Thank you for the information.

    I see the subscription was already canceled. I went ahead and processed the refund for you. You should receive the refund in 4-10 business days. 

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    Raul Hernandez 
    Answered on September 12, 2019 at 12:43 PM
    Thank you very much. Your help was much appreciated.
    ...