I'm not receiving my email notifications

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    Krysta
    Asked on March 24, 2013 at 01:07 PM

    I put my form together and set up my email notifcation and tested my form and none of my submissions are being emailed over to me. Is there something i'm missing??

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    moonzkie
    Answered on March 24, 2013 at 02:19 PM

    Hi,

    I have made a test submission and according to our mail log, the notification email was successfully sent to your email: kdyerdesigns@gmail.com

    Current Server: /var/log/mail.log:Mar 24 14:16:56 us-app2 sm-mta[32179]: r2OIGeas032151: to=<kdyerdesigns@gmail.com>, delay=00:00:11, xdelay=00:00:11, mailer=esmtp, pri=125064, relay=gmail-smtp-in.l.google.com. [74.125.133.27], dsn=2.0.0, stat=Sent (OK 1364149016 be5si15399830icc.4 - gsmtp)

    Can you please try to follow the instructions on this guide and see if this works for your forms? 

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Also, please note that the Test Email function in the Email Alerts screen can only send to the address associated to your JotForm account. It was made this way to prevent abuse from spammers. To test your newly added recipient emails, you must send a real submission to your live form.

    Hope this helps.

    Thank you.