- lojaohceusAsked on March 25, 2013 at 05:00 AM
Hi, I use jotform on my site, but I stopped to receive e-mails alerts since march, 15.
I tried to register another e-mail (hotmail) on notifications and there I'm receiving, but I need to receive e-mails on firstname.lastname@example.org, so I discover that the problem is to send forms with this e-mail, Is it blocked?
I already put the domains on whitelist and email@example.com for sender email and it didn't resolve the problem.
Could you help please?
- JotForm SupportEltonCrisAnswered on March 25, 2013 at 06:25 AM
I have removed your email from the bounce list. It should be fine now. Here's the reason:
firstname.lastname@example.org is IN the bounce list
Reason(s) : 5.1.0 - Unknown address error 550-'No Such User Here'
It seems like that email doesn't exist. Kindly confirm that on your side to avoid this from happening again. Thank you!
- lojaohceusAnswered on March 25, 2013 at 02:30 PM
Now It's ok!
- JotForm SupportWelvinAnswered on March 25, 2013 at 02:39 PM
In behalf of my colleague and the team, you are welcome. Let us know if you need anything else again.