Custom PDF file name is not retained when PDF is uploaded to Dropbox folder.

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    msego
    Asked on September 16, 2019 at 05:23 PM

    I am using DropBox integration. I want to save a file to a specific folder and name the file a specific field in the form. I don't want any subfolders.

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    Vanessa_T
    Answered on September 16, 2019 at 05:35 PM

    This seems like a duplicate post, please see my colleague's answer on your previous post: https://www.jotform.com/answers/1966329

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    msego
    Answered on September 17, 2019 at 01:39 AM
    No it does not answer my question. I want to name the file from one of the
    fields and to place it directly in a specific folder and not create an
    additional sub folder each time.
    Thanks,
    *Mike Sego
    CFO
    Burningham Trucking*
    ...
  • Profile Image
    ashwin_d
    Answered on September 17, 2019 at 06:29 AM

    Please note that you can take advantage of our "PDF Editor" to customize submission PDF document name. Please check the screenshot below:

    1568715701PDF_documentName.gif

    You may also like to take a look at the following guide which should help you: https://www.jotform.com/help/553-How-to-Assign-a-Custom-Name-to-a-PDF-Document-with-PDF-Editor

    You can then integrate your form with dropbox and select main folder name. If you do not want a new folder to be created for each submission, you can select "No Folder" option in integration. Please check the screenshot below:

    1568716142dropbox.gif

    Hope this helps.

    Do get back to us if you have any questions.

  • Profile Image
    msego
    Answered on September 17, 2019 at 09:39 AM
    I have followed the instructions precisely, but it still keeps saving files
    as the submission ID regardless of what is selected.
    Thanks,
    *Mike Sego
    CFO
    Burningham Trucking*
    ...
  • Profile Image
    ashwin_d
    Answered on September 17, 2019 at 11:14 AM

    I am sorry for the trouble caused to you. I did test this issue in one of my own form with Dropbox integration and I am able to replicate the issue. The submission PDF document which was uploaded in Dropbox does not show the custom name which was set in PDF editor.

    I am escalating this issue to our backend team. We will get back to you as soon as we have any update on this.


  • Profile Image
    msego
    Answered on September 17, 2019 at 05:39 PM
    Let me know as soon as you find out. I am really hoping that I can get this
    to work. I think your product can be a good solution for some of our
    headaches.
    Thanks,
    *Mike Sego
    CFO
    Burningham Trucking*
    ...
  • Profile Image
    Augustine_O
    Answered on September 17, 2019 at 06:50 PM

    This thread has been escalated and the issue is being handled by our backend team currently. You will be notified as soon as the issue is resolved. 

    Thanks for your patience and understanding. 

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    msego
    Answered on September 23, 2019 at 05:39 PM
    Do you have any idea when this will be resolved? I am anxious to get going.
    Thanks,
    *Mike Sego
    CFO
    Burningham Trucking*
    ...
  • Profile Image
    Vanessa_T
    Answered on September 23, 2019 at 05:47 PM

    Unfortunately we cannot give any estimated timeframe. Rest assured that once we get an update, you will be notified via this thread.