What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    A form not submitting

    Asked by mrsp31wannabe on March 25, 2013 at 01:38 PM


    We have your forms on our website. Someone completed a form (a rather long one), clicked submit and it has said: "Please wait" for over an hour!

    Is there anything that can be done other than him re-entering the form again? Why would this happen?

    Thank you so much,

    Kate Megill


    (it was the Crazy8 Ministries Apprentice Application form)


    P.S. You will need the password: c8mapprentice to access the page below.

    Page URL:

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    Answered by sidharth_kch on March 25, 2013 at 01:59 PM

    Hi Kate,

    We had a issue and its already resolved. 

    Request you to clear your browser cache and try to submit the form. It should work now and please let us know if it doesn't work for you and we will investigate further.



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    Answered by movinghelp on March 25, 2013 at 02:29 PM

    I am having the same problem. So far, 3 customers have called saying the form just says "please wait" and does nothing.

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    JotForm Support

    Answered by Welvin on March 25, 2013 at 02:38 PM


    Our developers have fixed that issue already. Please kindly check your form again.



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    Answered by Thinkbright on January 01, 2015 at 03:07 PM

    I'm actually having this issue as well.

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    JotForm Support

    Answered by Kiran on January 01, 2015 at 04:41 PM


    It seems you have posted on different threads. Your issue shall be addressed at the following thread.


    If you have any questions in this regard, please follow-up on the other thread.