Including reply in email

  • Profile Image
    beh2012
    Asked on March 25, 2013 at 02:25 PM

    Is it possible to include the original submission content when replying?

    Also, is possible to have the email come in from the user, not jot-form. So I don't have to copy and paste their email everytime?

  • Profile Image
    Welvin
    Answered on March 25, 2013 at 02:30 PM

    Hi,

    Thanks for contacting us. With regards to your questions:

    Is it possible to include the original submission content when replying?

    -Yes, but make sure that you are responding using Rich Formatting (HTML) and not Plain Text.

    -------

    Also, is possible to have the email come in from the user, not jot-form.

    - Yes, that is possible by using the Email Field of your form. Just like this:

    Thanks

  • Profile Image
    beh2012
    Answered on March 25, 2013 at 03:39 PM
    Dan,
    Did you get this and can you make this happen please?
    Thanks,
    CD
  • Profile Image
    Welvin
    Answered on March 25, 2013 at 04:16 PM

    Hi Dan,

    What particular form from your account? You can simply do that by following this guide: Setting Up Email Notifications. You have to click "Reply-To and Recipient Settings" then set the "Sender Name" and "Sender Email" to same as the given example.

    Thanks