Image Upload Preview

Hey -

Sorry for the flurry of questions lately.  I think this one will hold me for awhile.

I am using Image Upload Preview to submit a layout design to be approved by the customer.  I can see it, but the customer only sees a broken link.  I haven't hidden the field.  

Where should I go to find the problem?

Thanks

Hi @Staton!

Based on your last accessed form it looks like you are referring to your Print Desing Form, correct?

If so I have gone ahead and tested out your form and I am able to see the Preview of the photo I have selected.

I tested your form from Google Chrome. Were your clients getting a broken link error from a different browser? 

Hello Zuri -

Thanks for your help.  I finally figured out the problem.  The broken image link she was referring to was the one in the notification email.  I've attached a screenshot.

I have gone ahead and tested your form, the reason your clients are getting broken link on their images is due to your account settings having the option "Require log-in to view uploaded files" 

Go ahead and uncheck this option and the preview of your client's upload will be shown via the email.

https://support.jotform.com/myaccount/settings 

Is there a way for me to make the following sentence larger?

You can edit this submission and view all your submissions easily.

I have gone ahead and opened a new thread for this matter.

https://www.jotform.com/answers/1971420

Thank you Zuti!
...

You are correct about which form. They were using Chrome.
...

Kindly follow the directions given by my colleague @ZuriTapia to turn off the "require log-in to view uploaded file." 

Let us know if you need any further assistance.